Digital Business Analyst
Digital Business Analyst
As a Digital Business Analyst, you will have a key role in the development lifecycle of the loyalty app, Online Ordering Platform, and website. This role will lead on defining the detailed customer journeys and systems requirements of functional changes across the platforms. You will work within a ‘squad’ comprising of an internal Technical Product Manager & BAs and external developers.
What you’ll be doing:
- Attend / Lead workshops with internal stakeholders to understand detailed business requirements.
- Document detailed requirements, translating them into User Stories. Lead handover workshops with the Development squad.
- Write User Acceptance Criteria for User Stories and Epics, and full testing scripts where appropriate.
- Understand the full end to end journey across the platform to identify and account for edge cases.
- Attend / Lead workshops with third party suppliers to understand system requirements.
- Act as consultant to internal teams on the technical capability/restrictions of back-end systems
- Documenting detailed system integrations to support development teams requirements.
- Work with testing resource to ensure they understand the scope of work/user journey(s). Support in the testing through the entire tech stack.
- Act as 2nd line support with pro-active problem management of live issues.
- Train end users on new functionality, including writing training documentation.
- Defining the technical solution design of the mobile app project or website changes.
- Input into solution design and customer journey optimisations.
What you’ll need:
- Solid track record of delivery in a similar role working on customer facing platforms, preferably in a multi-site hospitality, leisure, or retail environment.
- Experience working on mobile apps, or with CDPs.
- Commercial Mindset / Acumen
Benefits:
- Company bonus
- Car Allowance (£5.7K)
- Private Pension Scheme
- Hybrid working available (3 days per week in the office)
- 50% off in PizzaExpress restaurants
- Monthly pay day drink, with Pizza & Peroni & Prosecco
- Access to high street discounts portal
- Mental Health First Aiders across the business, and access to an Employee Assistance Programme, providing health, finance, and wellbeing advice free of charge.
Who We Are:
Where those who love pizza can be their true self. Proud to be a Top 10 Sunday Times Best Places to Work 2023. We’ve been around since 1965, bringing pizza to the UK and have since grown to a multichannel, international brand. Our people are at the heart of our success and everything we do, we believe you should always be able to express yourself.
Our values and culture are made up of three key parts: use your head, show your heart and create a home. For us, this shows up as:
- Head - were customer centric, commercially driven and obsessed by performance in all we do
- Heart - we show our heart, are honest and vulnerable with our teams and lead everything through our people
- Home - we create a home, where everyone has a place at our marble table and you can truly express yourself everyday
Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs. That’s why we assess each application on the aptitude to do the job and nothing else.