Operational Efficiency Manager

Operational Efficiency Manager

We’re looking for an Operational Efficiency Manager to support in driving labour productivity and profit protection across our operations. You’ll play a key role in meeting labour budgets, improving forecasting accuracy, and ensuring consistent adherence to productivity principles. With a focus on cost control and operational effectiveness, you'll help optimise performance and deliver on key profit targets.

What to expect in the role:

• Support companywide labour budget management to optimise delivery and reduce unproductive spend.
• Develop and implement productivity tools, guidelines, and reporting in collaboration with Finance and Operations.
• Act as a liaison with external partners (e.g. Fourth Hospitality, Stint) to apply industry best practices.
• Coach and mentor Operations teams on budget control, accurate sales forecasting, and productivity targets.
• Engage key stakeholders (e.g. People Business Partners) in delivering effective productivity solutions.
• Ensure centralised reporting is operationally useful and supports labour target achievement.
• Lead communication strategies to embed productivity principles across core operations.
• Monitor implementation, drive continuous improvement, and recommend corrective actions.

What you’ll already have:

• Knowledge of operational efficiency and performance optimisation, ideally within a multi-site or hospitality environment.
• Strong analytical skills with experience in labour budget management and cost control.
• Proven ability to develop and implement productivity tools and reporting frameworks.
• Excellent communication and stakeholder engagement skills, with the ability to influence and support cross-functional teams.
• A coaching mindset, with the ability to mentor Operations teams on sales forecasting, budget control, and productivity principles.
• Familiarity with centralised reporting systems and ensuring their relevance to operational performance.

Who We Are: 

Where those who love pizza can be their true self. Proud to be a Top 10 Sunday Times Best Places to Work 2023.  We’ve been around since 1965, bringing pizza to the UK and have since grown to a multichannel, international brand.  Our people are at the heart of our success and everything we do, we believe you should always be able to express yourself.   

Our values and culture are made up of three key parts: use your head, show your heart and create a home.  For us, this shows up as: 

• Head - were customer centric, commercially driven and obsessed by performance in all we do 
• Heart - we show our heart, are honest and vulnerable with our teams and lead everything through our people 
• Home - we create a home, where everyone has a place at our marble table and you can truly express yourself everyday  

Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs.  That’s why we assess each application on the aptitude to do the job and nothing else.